Shipping policy

Shipping Policy

At Pawzuni, we believe every order should arrive with the same care and attention that went into choosing it. Our goal is to provide a smooth, reliable, and transparent delivery experience from checkout to your doorstep.

Order Processing

All orders are carefully reviewed and prepared within 1–3 business days.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

Canada: 5–12 business days
United States: 5–12 business days

Please note that these are estimated delivery windows. Actual delivery times may vary due to carrier delays, weather conditions, customs processing, high-volume periods, holidays, or other circumstances outside of our control.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided at checkout.

Tracking updates may take up to 48 hours to appear after your shipping confirmation is issued.

We recommend checking your tracking link regularly for the most recent delivery updates.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate before placing your order.

If you notice an error after checkout, contact our support team as soon as possible. We will make every reasonable effort to update your information before shipment, although changes cannot be guaranteed once an order has entered processing or has been dispatched.

Pawzuni is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

Delayed Shipments

While we work with trusted shipping partners, occasional delays may occur.

If your order has not arrived within the estimated delivery window, please review your tracking information first. If you still require assistance, contact our customer care team and we will gladly help investigate the status of your order.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you are unable to locate it, we recommend:

* Checking around your property and designated delivery areas
* Asking household members or neighbors
* Contacting the shipping carrier directly

If the package still cannot be located, please contact Pawzuni and our team will assist you with the next steps.

Damaged Orders

Your satisfaction matters to us.

If your order arrives damaged, please contact us as soon as possible and include your order number, a brief description of the issue, and clear photographs of both the product and its packaging.

Our customer care team will review the situation and work with you toward an appropriate resolution.

Multiple Packages

In some cases, items from the same order may be shipped separately and arrive at different times.

If this occurs, you may receive separate tracking information for each shipment. There is no additional charge to you when an order is divided into multiple packages.

International Customs & Duties

Where applicable, customers are responsible for any customs duties, import taxes, or additional charges required by their local authorities.

These charges are determined by the destination country and are not controlled by Pawzuni.

Order Changes & Cancellations

If you need to make a change or request a cancellation, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request; however, once an order has been processed or shipped, we may no longer be able to make changes or cancellations.

Customer Care

We want you to feel confident shopping with Pawzuni.

If you have any questions regarding your shipment, tracking, or delivery, please contact us at: pawzuni33@gmail.com.

Our customer care team will be happy to assist you.

Thank you for choosing Pawzuni — thoughtfully selected products for happier pets and happier moments.